Head of M365 Customer Success

Head of Customer Success | Enterprise SaaS

Remote | Full-time

I\'m supporting a fast-growing, international B2B SaaS scale-up looking for a Head of Customer Success to lead and develop its global CS function.

You\'ll lead a team of Customer Success Managers and Technical Specialists, taking ownership of customer retention, renewals, adoption and expansion across major enterprise customers.

What you\'ll do

• Lead and develop the Customer Success team
• Own retention, renewals and expansion
• Build strategic account plans and customer health frameworks
• Drive onboarding and adoption
• Develop relationships with senior enterprise stakeholders
• Use AI and automation to improve CS processes
• Work closely with Sales, Product and technical teams

What we\'re looking for

• Leadership experience within Enterprise B2B SaaS
• Strong track record across retention and revenue expansion
• Experience building/scaling Customer Success processes
• Excellent senior stakeholder management
• Commercial, data-driven and hands-on leadership style
• Cloud, Microsoft 365, security or governance experience would be advantageous

A great opportunity to shape Customer Success within an ambitious software scale-up and have a direct impact on its next stage of growth.

Interested? Get in touch for a confidential conversation.