Product Owner Customer Platform

Product Owner – Digital Customer Platform (m/f/d)

Are you passionate about building digital platforms that genuinely improve the customer experience?

An international organisation is looking for an experienced Product Owner to take ownership of a central digital platform used by customers and business partners. You will shape its long-term vision, manage its technical development and help deliver seamless digital journeys across sales, project delivery, service and operations.

Your responsibilities

• Define the product vision, strategy and roadmap for a central customer and partner platform.
• Translate business needs into clear epics, features, user stories and acceptance criteria.
• Prioritise and manage the technical product backlog based on business value, customer benefit and technical feasibility.
• Coordinate the integration of data, processes, digital services, APIs and role-based access concepts.
• Work closely with Sales, Service, Strategy, UX, IT Architecture, development teams and external partners.
• Plan and support releases, product increments and international rollouts.
• Balance user experience, security, performance, scalability and long-term maintainability.
• Lead workshops and clearly communicate dependencies, risks and technical decisions.
• Define product KPIs and use feedback and performance data to continuously improve the platform.
• Identify opportunities for innovative digital services and future business models.

Your profile

• Degree in Business Informatics, Computer Science, Business Administration or a comparable qualification.
• Several years of experience as a Product Owner, Product Manager or in a similar digital role.
• Experience developing or managing digital platforms, customer portals or customer-facing applications.
• Strong understanding of business processes and the digitalisation of customer and service journeys.
• Practical experience with agile approaches such as Scrum, Kanban or SAFe.
• Good understanding of modern IT architecture, cloud solutions, APIs and system integrations.
• Strong analytical, strategic and conceptual skills.
• Confident stakeholder management across both business and technical departments.
• Excellent communication, workshop facilitation and decision-making skills.
• Very good German and English language skills.

What makes this opportunity exciting?

You will take ownership of a strategically important digital product with international reach. This is an opportunity to influence major platform decisions, introduce new digital services and connect customer experience with modern technology in a complex, forward-looking environment.