Field Service Engineer

Field Service Engineer
Location: Austin, TX

Our client is at the forefront of robotics innovation, developing advanced humanoid systems to solve critical labor challenges and enhance quality of life. With a team that has contributed to some of the world’s most advanced robotics programs, including those stemming from the DARPA Robotics Challenge, they bring deep expertise across the full robotics stack. Their work focuses on solving real-world problems through creative engineering, collaboration, and a drive to redefine what’s possible.

You’ll be joining a team dedicated to building state-of-the-art, general-purpose robots designed to operate in human environments and interact with human tools—supporting tasks across multiple industries and use cases.

Position Summary

Our client is seeking a Field Service Engineer to support the deployment and maintenance of their next-generation humanoid robotics platform. This role involves hands-on operation, repair, maintenance, and system support—both at company headquarters and on customer sites. You'll play a key role in maximizing system uptime, documenting performance, and supporting integration efforts. This is a high-impact position working closely with engineering, systems, and product teams to deliver a scalable, reliable robotic solution.

Key Responsibilities

• Monitor and report daily robot/system status at internal and customer sites

• Perform system bring-up, preventative maintenance, repairs, and troubleshooting

• Manage spare parts inventory and service documentation

• Create technical documentation: troubleshooting guides, manuals, FAQs, etc.

• Compile reports and performance data to track fleet health and uptime metrics

• Travel to customer sites for system servicing, maintenance, and training

• Support integration with customer WMS/WES/MES systems

• Collaborate with engineering and product teams to improve system reliability and serviceability

• Champion customer support best practices with a focus on scalability and performance

Skills & Requirements

• Experience owning service operations for early-stage hardware systems

• Comfortable troubleshooting high-stakes issues in customer environments

• Strong knowledge of automation, robotics, fleet management, and IoT systems

• Clear communicator with experience working directly with customers and leadership

• Hands-on technical expertise and a collaborative, solution-oriented mindset

• Willingness to travel up to 50% and work the specified shift schedule

• Ability to contribute to design-for-serviceability feedback cycles

Preferred Qualifications

• Bachelor’s degree in Engineering, Robotics, Computer Science, or similar

• 5+ years’ experience servicing complex electro-mechanical systems

• 5+ years’ experience in a customer-facing technical role

• Familiarity with Linux, ROS, R-Viz, Plot Juggler, CLI interfaces

• Experience with Jira Service Management or similar ticketing systems

• Experience integrating cloud-based platforms with industrial software

• Soldering experience (through-hole and surface mount) is a plus

• Training and technical instruction experience preferred

• Familiarity with VR environments (Unity, SteamVR) is a bonus

Additional Details

• Physical requirements include occasional lifting (25–45 lbs), computer work, and international travel

• This role is based in Austin, TX, with travel up to 50%

Benefits

• Competitive salary and benefits package

• Equity incentive plan

• Flexible working hours

• Generous paid time off (PTO)

• Professional development opportunities

• 401(k) plan

Let me know if you'd like this adapted further for a specific tone (e.g., startup, corporate, or more conversational).