Senior Customer Success Manager - M365

Customer Success Manager – Microsoft 365 (m/f/x)

Location: Fully remote within Germany

Type: Permanent, Full-time
Salary: €85,000
Languages: Fluent German (C-level) & English required

Overview

A fast-growing international software company is looking for a Customer Success Manager to play a pivotal role in driving customer success and Microsoft 365 adoption. You\'ll guide customers through onboarding, ensure long-term satisfaction, and collaborate closely with Sales, Product, and Support teams.

This is a fantastic opportunity for a proactive and technically-minded professional who thrives in dynamic environments and wants to help shape a high-impact customer journey.

Key Responsibilities

Your Profile

Team & Reporting Structure

• • Onboarding: Ensure a smooth and value-driven onboarding experience for new customers

  • Account Management: Build and manage long-term customer relationships

  • Microsoft 365 Adoption: Support and guide customers in maximizing M365 usage and value

  • Post-Migration Guidance: Offer structured support following Microsoft 365 migrations

  • Sales Collaboration: Provide technical input and product guidance during pre-sales and renewals

  • Customer Enablement: Deliver updates on product features and M365 best practices

  • Issue Resolution: Proactively identify and address customer issues and challenges

  • Customer Advocacy: Capture and channel customer feedback to product teams

  • Growth Opportunities: Identify upselling and expansion potential

  • CRM Hygiene: Maintain accurate and up-to-date records in HubSpot

  • 4+ years’ experience in Customer Success, Account Management, or a similar customer-facing role

  • Strong familiarity with Microsoft 365 environments (certifications are a plus)

  • Native Level English

  • Experience supporting cloud migrations or SaaS-based technologies is an advantage

  • Self-driven, organized, and comfortable managing multiple priorities

  • Strong interpersonal skills with a consultative, customer-first mindset

  • Confident communicator who handles challenges with professionalism

  • Team-oriented and eager to contribute to a growing, international company

  • Reports directly to the Head of Sales