Senior Microsoft Dynamics 365 CRM Consultant

Location: NRW, Germany
Employment Type: Permanent
Language: Fluent English required, German beneficial but not essential

The Opportunity

A global enterprise organisation is looking to hire a Senior Microsoft Dynamics 365 CRM Consultant to take ownership of its Dynamics landscape and become the internal subject matter expert for CRM.

This is a highly visible role supporting an international user base and offers the opportunity to shape the future direction of the organisation\'s CRM environment. The successful candidate will play a key role in reducing reliance on external consultancies while driving improvements across sales, customer service and customer management processes.

The position will suit someone who enjoys combining hands-on Dynamics 365 expertise with stakeholder engagement, business process improvement and enterprise-scale transformation projects.

Responsibilities

• Own and develop the Microsoft Dynamics 365 CRM environment.
• Configure and enhance Dynamics 365 across Sales and Customer Service functions.
• Design and optimise sales, service and customer management processes.
• Gather and translate business requirements into CRM solutions.
• Develop workflows, automation and system improvements.
• Support ongoing Dynamics 365 implementations and international rollouts.
• Manage incidents, change requests and business-driven enhancements.
• Work closely with stakeholders across sales, service and operational teams.
• Support integration initiatives between Dynamics 365 and SAP landscapes.
• Collaborate with external partners whilst building internal CRM capability.
• Drive user adoption, system improvements and best practice across the platform.

What They\'re Looking For

Essential

• Strong hands-on Microsoft Dynamics 365 CRM experience.
• Proven experience with the Dynamics 365 Sales module.
• Good understanding of sales and customer management processes.
• Experience delivering Dynamics implementations, rollouts or transformation projects.
• Workflow automation and system configuration experience.
• Strong stakeholder management and requirements gathering skills.
• Ability to work independently and take ownership of a business-critical platform.
• Fluent English communication skills.

Highly Desirable

• Dynamics 365 Customer Service experience.
• SAP integration experience.
• Experience integrating Dynamics 365 with ERP platforms.
• Understanding of hybrid cloud environments.
• Exposure to modern cloud and integration technologies.
• International or enterprise-scale project experience.
• German language skills.

Ideal Background

The hiring team would ideally like to see candidates with:

• 5+ years of Dynamics 365 CRM experience.
• Experience leading or supporting multiple CRM implementations.
• Exposure to enterprise environments with international user groups.
• Strong functional understanding of CRM processes alongside technical capability.
• Experience working directly with business stakeholders rather than purely operating in a support capacity.

Candidates with fewer years of experience may still be considered if they can demonstrate a strong track record of delivering Dynamics 365 projects and implementations.

Key Challenges

The successful candidate will be expected to quickly establish themselves as the go-to CRM expert within the business.

The role requires someone who can:

• Learn a complex environment quickly.
• Manage stakeholder expectations.
• Balance project work with operational support.
• Work proactively with limited day-to-day supervision.
• Drive improvements whilst maintaining platform stability.

This is an excellent opportunity for a Dynamics professional who wants significant ownership, visibility and influence within a growing international organisation.