ServiceNow Platform Engineer

Energize is searching for a Senior ServiceNow Platform Engineer in Madrid.

As a Senior ServiceNow Engineer specializing in the implementation of the AI Control  Tower, you will lead the design, deployment, and governance of ServiceNow’s AI Control  Tower platform. This role is pivotal in ensuring responsible, scalable, and compliant AI adoption, embedding risk-based controls and workflow automation into  every  AI initiative.

Your Responsibilities:

• End-to-end implementation of the ServiceNow AI Control Tower, including requirements gathering, architecture, integration, deployment, and ongoing platform management.
• Design and enforce governance processes for AI assets, ensuring compliance with  regulatory frameworks (AI Act, GDPR, DORA) and internal policies.
• Integrate the AI Control Tower with existing enterprise systems (e.g., Databricks, Collibra, Active Directory, CMDB) to enable unified management of AI models,  datasets, and workflows.
• Develop and maintain automated workflows for AI asset onboarding, risk assessment, impact analysis, and lifecycle management, leveraging ServiceNow’s  automation and reporting capabilities.
• Drive adoption and best practices for AI governance, collaborating with business/product owners, risk and compliance managers, and the AI Center of Excellence.
• Monitor and report on AI value delivery, productivity, cost avoidance, and risk reduction using the AI Control Tower’s dashboards and evidence packs for executive updates and audits.
• Mentor and guide junior engineers and cross-functional teams in AI governance, platform usage, and compliance requirements.
• Stay current with AI regulatory developments and ServiceNow platform enhancements, ensuring the AI Control Tower remains future-proof and scalable.

Who You Are:

• An expert in ServiceNow platform engineering with 5+ years of experience, including  custom application development, integrations, and platform management.
• Proficient in developing scoped applications, integrating new functionalities, and  managing complex projects. (Flow Designer, IntegrationHub, and scripting (JavaScript, Glide API, Business Rules)
• Proven experience in implementing or supporting AI governance solutions, preferably with ServiceNow AI Control Tower or similar platforms.
• Strong understanding of regulatory and compliance frameworks for AI (AI Act, GDPR, DORA) and experience embedding these into technical solutions.
• Skilled in workflow automation, risk management, and lifecycle management for AI and data assets.
• Experience with REST APIs, web services, and data integration patterns for connecting ServiceNow to external platforms.
• Strong programming skills in JavaScript (ServiceNow scripting), Python (for AI/ML and integration tasks), and familiarity with other languages such as Java, Bash, HTML)
• Excellent communicator, able to translate technical requirements into business value and compliance outcomes