Service Support Specialist - DWDM (Onsite)

We are seeking a dedicated Service Support Specialist to provide technical expertise, troubleshooting, and system maintenance in a dynamic, onsite environment. The ideal candidate is a proactive problem-solver with strong technical expertise and excellent customer service skills.

What You’ll Bring to the Table:

• Extensive experience operating, monitoring, and maintaining DWDM transport networks, including provisioning and troubleshooting optical systems.
• Strong knowledge of optical transmission, signal integrity, and equipment diagnostics.
• Proven ability to respond swiftly to hardware and network issues, minimizing downtime through effective troubleshooting and support.
• Proficiency with operating systems such as Windows, macOS, or Linux, and familiarity with DWDM management tools like Ciena Site Manager and MCP Domain Controller.
• Solid understanding of networking protocols, hardware, and security measures including firewalls and VPNs.
• Relevant certifications compliant with DOD 8140.03M in DWDM transport systems.

Preferred Skills and Additional Expertise:

• Experience transitioning from TDM technologies to DWDM solutions.
• Ability to perform testing, integration, and documentation of new circuits and devices.
• Effective communication skills for user training and documentation creation.
• Experience working with vendors and service providers to ensure optimal system performance.

Ideal Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years in technical support, network administration, or IT system management, with specialized experience in DWDM transport systems.

Other Requirements:

• On-site presence at the designated location, with the ability to move or lift IT equipment as needed.
• Availability for occasional after-hours or weekend work to support critical updates or system issues.
• Active participation in change management processes and compliance audits.

Take this opportunity to leverage your technical expertise in a vital role that keeps our networks running smoothly.