
SAP Senior EWM Consultant
- Location Belgium, AN
- Expertise SAP
- Job Type Permanent
- Salary Competitive
As a Customer Support Representative, you will be the main contact for our clients regarding their IT-related inquiries and issues. You will ensure their SAP-based software experience runs smoothly by addressing functional questions and offering guidance, following established processes and agreements. In this role, you will assist users, resolve inquiries independently when possible, and collaborate with experienced SAP Consultants as needed. You will also participate in managing IT-related incidents. You’ll be part of a team that specializes in SAP application support, supervised by a team leader, in a flexible work environment in terms of both hours and location.
Key Responsibilities
- Act as the first point of contact for customers with functional questions regarding SAP-based IT solutions.
- Provide assistance and troubleshooting, escalating issues to SAP Consultants when necessary.
- Contribute to the resolution of IT incidents and work with the team to ensure service delivery.
- Support the team in providing effective solutions for customer queries.
- Ensure adherence to established guidelines, processes, and agreements when assisting clients.
Qualifications
- A bachelor’s or graduate degree (preferably in IT or a related field), or equivalent experience with several years in a support role.
- Previous experience in application support is required.
- Hands-on knowledge of SAP EWM, including both its operation and configuration.
- Familiarity with specific business areas such as procurement, internal logistics, inventory management, or finance is a plus.
- Interest in the healthcare industry.
- Proficient in Dutch (written and spoken); English language skills are a bonus.
- Strong problem-solving and communication skills, with a customer-focused mindset.
- Able to work collaboratively in a team, manage tasks effectively, and meet deadlines under pressure.
Work Environment
- Hybrid working model.
- Locations: Belgium
- Customer Services department.
Contact details:
+32 2 808 29 27