SAP CS Business Process Manager

Location: Germany (Multiple Locations)
Employment Type: Full-time, Permanent

Company Overview: We are a prominent company with a strong presence across Germany, recognized for our commitment to innovation, quality, and customer satisfaction. As part of our ongoing growth, we are looking for a talented SAP CS (Customer Service) Consultant to join our in-house team. This is an exciting opportunity to work in a dynamic environment where your expertise will directly contribute to our company’s success and customer satisfaction.

Key Responsibilities:

• Serve as the primary expert on SAP CS (Customer Service) modules, providing guidance and support to internal stakeholders.
• Analyze and optimize customer service processes, ensuring they align with business objectives and SAP best practices.
• Design, configure, and implement SAP CS solutions to improve service delivery, customer support, and field service operations.
• Collaborate with cross-functional teams to ensure seamless integration of SAP CS with other SAP modules and business systems.
• Conduct thorough system testing, troubleshooting, and performance optimization to ensure reliable and efficient operation.
• Provide training and support to end-users, ensuring they are fully equipped to leverage SAP CS functionalities.
• Stay informed about the latest developments in SAP CS and related technologies, advising on potential improvements and upgrades.
• Lead and manage projects, from requirement gathering to post-implementation support, ensuring all deliverables meet quality standards and timelines.

Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• 3-5 years of experience working with SAP CS, including configuration, implementation, and support.
• Strong understanding of customer service and field service processes.
• Proven ability to manage projects and drive successful outcomes in a complex, multi-location environment.
• Excellent problem-solving and analytical skills, with the ability to design solutions that meet business needs.
• Strong communication skills in both German and English, with the ability to work effectively with stakeholders at all levels.
• Willingness to travel to various company locations as needed.

What We Offer:

• Competitive salary and benefits package tailored to your experience.
• Opportunities for professional growth and continuous learning.
• A collaborative and supportive work environment that values your contributions.
• Flexible working hours and the possibility of hybrid work arrangements.
• The opportunity to work on exciting projects that have a real impact on our business and customers.