Incident & Problem Manager

Incident & Problem Manager

Dusseldorf

Retail

Responsibilities 

• Managing the operational issues concerning your product on behalf of our national departments and stakeholders
• Monitoring the incidents and problems concerning your product and developing strategies to optimise product stability, e.g. in the area of monitoring
• Striving for the resolution of operational malfunctions/incidents, also in close cooperation with the Feature teams
• Reporting to our stakeholders, e.g. in the event of major incidents
• Contributing your own creative ideas to ensure continuous product stability
• Overseeing the rollout of new versions of your product to our national business entities
• Ensuring compliance with the SLAs of your product and creating appropriate reports

Key Skills

• Experience working as a support engineer, third-level support employee, incident or problem manager in an agile environment
• Agile mindset, persuasiveness, decisiveness and a competent communicator
• Very good teamwork skills
• Experience in working with ticketing tools, e.g. ServiceNow
• Fluent knowledge of English