Energize Group is delighted to have been awarded the 2023 Platinum Trusted Service Award from Feefo!
Feefo is a leading customer reviews platform that empowers its clients to fully understand how their customers experience their products and services. The annual Trusted Service Award represents an independent seal of excellence to recognise and celebrate businesses that consistently deliver a world-class customer experience. Feefo presents a ‘Platinum’ Trusted Service Award to businesses that have achieved ‘Gold’ standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected a minimum of 50 customer reviews with a Feefo service rating of between 4.5 and 4.9 throughout 2022.
“We’re delighted to receive a Platinum Trusted Service Award from Feefo,” said Kieran Gilbert, Director of Operations at Energize Group.
“Our business Purpose is to deliver exceptional experiences to our customers and these service awards truly reflect our dedication to providing outstanding customer service, and acting upon any feedback we deem not to meet our high standards. This is our second consecutive accreditation of the Platinum award and the fact this award is based on feedback from genuine clients and candidates gives us confidence our recruitment consultants are providing an exceptional level of service.”
“Congratulations to Energize Group for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years.” said Tony Wheble, CEO at Feefo.
“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers. I’m delighted to recognise brands that provide such high levels of customer service and satisfaction, and I look forward to seeing them continue to achieve next year and beyond.”
Energize Group has received more than 1,000 verified reviews from independent customers and gauges the success of our business Purpose - to deliver exceptional customer experiences – with the Net Promoter Score tool. Since 2014, Energize Group has advocated the use of Net Promoter Score within the staffing and recruitment industry as an independent metric to quantify customer satisfaction with service levels. Our methodology invites a broad range of customers to provide their feedback; including candidates we introduce to hiring businesses, and clients whose job vacancies we are a striving to fill. We do this because requesting feedback exclusively from successful engagements (i.e. placed candidates and filled vacancies) would not deliver a truly accurate reflection of the service we provide. All customer reviews are published transparently to our website, available publicly here.