Energize tracks, gauges and analyses the satisfaction of all our customers with Bain & Company’s renowned Net Promoter® system.
‘NPS’ is used across the United States by high-performing, market-leading brands including Apple, Amazon, and Walmart to measure customer loyalty and the quality of customer service they provide.
In the staffing, employment and recruitment sector, taking great care of Clients and Candidates is paramount. The invaluable insights provided by hundreds of our customers help us make the necessary adjustments to help achieve our Vision and deliver you the best-possible product.
Energize works in partnership with Feefo, the independent customer review platform, to measure our performance. There’s a little math involved to get our unique Net Promoter Score® as we calculate the percentage of customers who love us each month. You can read more about the system here.
• If you score us a 9 or 10, you would endorse Energize to your friends and colleagues
• If you hit 7 or 8, you had an ‘OK’ experience with Energize, but we need to work harder
• Scored Energize 6 or below? Let’s talk. We need your feedback to fix what’s gone wrong here!
Back in January 2014, we began our journey to become the world’s number 1 recruitment agency for customer service, with a bold, ambitious Vision and an independent system to measure our success in achieving it.
However, our four core Values have been with us since day one, back when we got started in 2006. These Values underpin the key behaviours that our Consultants demonstrate every day.
We’ve received more than 1,500 customer reviews from job-seekers and hiring managers – including reviews from Candidates who did not accept a new job, and Clients whose opportunities remain vacant.
Below you can see all of our Net Promoter Scores® across the last 12 months.